Return Policy

Aquí tienes un modelo de Política de Devolución para tu tienda en línea, adaptada a las normativas europeas:

Return Policy

1. Introduction

At Hobbies Wood, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and simple return policy to ensure your peace of mind. This policy outlines the conditions under which you can return items and how the process works.

2. Right to Cancel and Return

In accordance with EU consumer rights, you have the right to cancel your order and return the goods within 14 days from the date you receive the product. To initiate a return, please contact us within this period at creamodel.info@gmail.com.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original condition and packaging.
• The product should be unused and undamaged.
• You must provide proof of purchase (order number, receipt, etc.).
• The product must not be a custom-made or personalized item (unless faulty).

4. Process for Returns

To initiate a return, follow these steps:

1. Contact Us: Reach out to us via creamodel.info@gmail.com within 14 days of receiving your item. Please include your order number and the reason for the return.
2. Return Authorization: We will review your request and provide you with a return authorization and the return shipping address.
3. Return Shipping: You are responsible for the cost of return shipping, unless the item is faulty or damaged.
4. Inspection and Refund: Once we receive the returned item, we will inspect its condition. If the return is approved, we will issue a refund to the original payment method.

5. Exceptions and Non-returnable Items

Some items cannot be returned due to their nature, including:

• Custom-made or personalized products.
• Items that have been used or altered in any way.
• Gift cards or vouchers.

6. Refunds

Refunds will be processed once the returned item has been inspected and approved. The refund will be issued to the original payment method used for the purchase. Please allow up to [number of days] days for the refund to appear in your account, depending on your payment provider.

7. Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us immediately at creamodel.info@gmail.com with details and photos of the damage. We will provide a full refund or replacement, depending on your preference, and cover the return shipping costs.

8. Changes to This Policy

We reserve the right to modify or update this Return Policy at any time. Any significant changes will be communicated through our website or other appropriate means. Please review this policy regularly to stay informed about our return process.

9. Contact Us

If you have any questions or concerns about our Return Policy, feel free to contact us at creamodel.info@gmail.com.